RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE

Here you will find information about what happens when you want to return an item. You have 14 days to decide whether you want to keep your products, counted from the day you received the item(s). After 14 days, the right to cancel expires, as well as the right to return and exchange the item. Remember that you as the customer are responsible for the return until we have received and registered it, so always keep the receipt you receive when you hand in the package.

RIGHT OF WITHDRAWAL (angrerett):

You have 14 days to decide whether you want to keep your products, starting from the day you received the package. You cannot return sale goods or goods that are one of a kind/made to order/limited edition/customized. You can only return items that have an unbroken seal and are unused. If the product has noticeable signs of usage (even though inflicted only when trying on the item) the right to return or withdraw might be affected. Please try it on with caution. Return the item in its original state.

NB: Please return leather bracelets unmounted (ring separate from leather).

You can find the right of withdrawal form: HERE

RETURN OF THE ITEM (retur):

If you are going to return an item, remember that the item must be unused and in the same condition as when you received it. You can only return items that have an unbroken seal and are unused. If the product has noticeable signs of usage (even though inflicted only when trying on the item) the right to return or withdraw might be affected. Please try on with caution. You yourself are responsible for returning the goods within the deadline - which is 14 days after receiving the goods. You cannot return sale goods or goods that are one of a kind/made to order/limited edition/customized. Returns must take place in the following way:

Return your items by post no later than 14 days after you received the item(s). You must cover postage and taxes in connection with the return yourself. Upon receiving the item(s), you will receive a confirmation email and a refund of the amount you are entitled to. Remember to attach the order confirmation when returning goods. Return the item in its original state.

NB: Please return leather bracelets unmounted (ring separate from leather).

Return to:

Wenche Lyche
Lynnebakka 243
2750 GRAN

EXCHANGE ITEMS (bytte):

As of today, Wenche Lyche does not have an exchange form. If you want to exchange an item, we would therefore recommend that you get in touch so that we can find a solution. You can also return the item as described above, and then order a new item in the online store. Remember that we do not exchange items that are one of a kind/made to order/limited edition/customized. You can only return/exchange items that have unbroken seals and are unused. If the product has noticeable signs of usage (even though inflicted only when trying on the item) the right to return or withdraw might be affected. Please try on with caution.

NB: Please return leather bracelets unmounted (ring separate from leather).

COMPLAINT (reklamasjon):

If there is a fault with the item you have purchased, you must notify us as soon as you discover the fault. Defects in the product may qualify for a complaint, and you will then receive a new product or be refunded the amount. Errors that are self-inflicted do not qualify for a complaint. Contact lychewenche@gmail.com and explain the matter and attach photos. See complete regulations in the Terms of Sale.