GENERAL TERMS AND CONDITIONS FOR E-COMMERCE

1. GENERAL

1.1

These general terms and conditions ("General Terms") apply when you, as a consumer ("You" or "Customer"), place an order via www.wenchelyche.com. The agreement is entered into between you and Yellow Wagtail Wenche Benedicte Lyche, organization number 917 288 437. The General Terms only apply to Customers who are consumers.

1.2

You must be at least 18 years of age to order via the Website. In accordance with Norwegian legislation, Yellow Wagtail Wenche Benedicte Lyche does not accept credit purchases for persons under the age of 18. Yellow Wagtail Wenche Benedicte Lyche reserves the right to reject or change your orders (for example, if you have provided incorrect personal information and/or have a history of non-payment of debts).

1.3

Yellow Wagtail Wenche Benedicte Lyche shall have no responsibility if products are sold out, nor for image or typographic errors on the Website, for example errors in the product description or technical specification, inaccurate prices and price adjustments (such as changes in the price from suppliers, currency changes) or incorrect information about whether a product is in stock or not. Yellow Wagtail Wenche Benedicte Lyche has the right to correct such errors and at any time to change or update the information. If an incorrect price is stated for a product you have ordered, Yellow Wagtail Wenche Benedicte Lyche must of course inform you of this and wait for your approval of the changed price before Yellow Wagtail Wenche Benedicte Lyche continues the ordering process. All images on the Website are to be considered illustrations only. Such illustrations are not guaranteed to represent the quantity of products you will receive or the product's exact appearance, function or origin. Yellow Wagtail Wenche Benedicte Lyche is not responsible for information from third parties provided to the Website.

1.4

The website and all its content are owned by Yellow Wagtail Wenche Benedicte Lyche or its licensors. The information is protected by intellectual property law and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content are not permitted to be copied or used without prior written consent from Yellow Wagtail Wenche Benedicte Lyche.

2. CONTRACTS AND ORDERS

2.1

To place an order through the Website, you must accept the General Terms and Conditions. By accepting the General Terms and Conditions, you promise to fully comply with the General Terms and Conditions and acknowledge that you have read the information on personal data and cookies and consent to use in accordance with Yellow Wagtail Wenche Benedicte Lyche guidelines for privacy, see here.

2.2

A purchase agreement is concluded when Yellow Wagtail Wenche Benedicte Lyche has confirmed your order, and you have received an order confirmation from Yellow Wagtail Wenche Benedicte Lyche via e-mail. Yellow Wagtail Wenche Benedicte Lyche encourages you to keep the order confirmation for any future contact with Yellow Wagtail Wenche Benedicte Lyche customer service about the order. You have the right to cancel your order until it has been confirmed by Yellow Wagtail Wenche Benedicte Lyche. If the order is canceled, Yellow Wagtail Wenche Benedicte Lyche shall refund any payments you or your credit card company have made in relation to the order.

3. CUSTOMER INFORMATION, ETC.

3.1

When you visit the website and have made a purchase, Yellow Wagtail Wenche Benedicte Lyche handles your personal data, among other things, with the aim of offering you as good a website experience as possible and being able to conclude purchase agreements with you. You confirm that the information you fill in is correct and complete and that you are responsible for incorrect information. Information about Yellow Wagtail Wenche Benedicte Lyche processing of personal data can be found in Yellow Wagtail Wenche Benedicte Lyche privacy guidelines.

4. PRICES, FEES AND PAYMENT

4.1

The prices stated on the Website apply to orders placed on the Website. All prices are stated in NOK and include VAT. The prices do not include payment and shipping fees, which are given separately.

4.2

You can pay for the purchase in the manner indicated on the Website. Yellow Wagtail Wenche Benedicte Lyche has the right to debit you already in connection with the order if you have not chosen invoicing or a corresponding payment method, and this is accepted by Yellow Wagtail Wenche Benedicte Lyche. For invoicing or partial payment, Yellow Wagtail Wenche Benedicte Lyche or its partners must be able to obtain credit information from third parties. In that case, you will be informed accordingly. Yellow Wagtail Wenche Benedicte Lyche reserves the right at all times not to offer all payment methods, or to change the payment method if, for one reason or another, the payment method you have chosen does not work at the time of fulfilling the order. Please note that restrictions on available payment methods are indicated on the Website.

5. SPECIAL OFFER

Yellow Wagtail Wenche Benedicte Lyche shall from time to time be able to come up with special offers on the Website that are more favorable than those contained in these General Terms and Conditions, for example with regard to payment or extended right of withdrawal. Such terms shall apply as long as the special offer lasts and for the specific products such as Yellow Wagtail Wenche Benedicte Lyche has indicated in connection with this. Yellow Wagtail Wenche Benedicte Lyche reserves the right to withdraw such special offers at any time. In the event of termination or withdrawal of a special offer, these General Terms and Conditions shall apply without any changes. Offers on specific products on the Website only apply for a limited period and until the products are sold out.

6. DELIVERY AND SHIPMENT

6.1

Products in stock are normally delivered within the number of working days indicated on the Website. Unless otherwise agreed (for example in connection with the reservation of products that are not in stock, special order of goods, etc., delivery will take place no later than 30 working days after Yellow Wagtail Wenche Benedicte Lyche has confirmed the order in writing in the order confirmation.

6.2

The expected delivery time is stated on the website, and/or on the relevant product page on the Website. If there is a delivery delay, Yellow Wagtail Wenche Benedicte Lyche will inform you of this and will continue to keep control of the order. Unless otherwise expressly agreed, and if a delivery is delayed by more than 30 working days and is not due to you as the Customer, you have the right to cancel the Purchase.

6.3

If a package is to be picked up at a specific delivery location, Yellow Wagtail Wenche Benedicte Lyche will arrange the pickup and provide all necessary information. The information must be able to be given by e-mail, regular post, telephone, sms etc.

7. RIGHT OF WITHDRAWAL

7.1

Right to revoke. Here you can read how the right of withdrawal works.

7.2

When products are purchased on the Website, you have a 14-day right of withdrawal in accordance with the applicable right of withdrawal act and consumer protection legislation. This means that you have the right to cancel any purchase by notifying Yellow Wagtail Wenche Benedicte Lyche of this within 14 days from when you or your representative received the ordered product.

The right of withdrawal does not apply to the following product types:

a) products made to your specification, or which have otherwise acquired a clear, individual character,

b) products with broken seals that are returned for health-related or hygienic reasons (for example, underwear, cosmetics, bathing equipment, hair dryers and similar products, shavers, electric toothbrushes, scales, electric pillows and foot baths). The product seal must be unbroken to qualify for withdrawal. The product must be unused.

c) a product that is likely to deteriorate or expire quickly, such as foodstuffs,

d) audio or image recordings (for example CDs) or computer software where the seal was broken after delivery.

e) digital content that has been delivered in a way other than on a physical medium (for example computer programs, applications, games, music, videos or texts where access occurs by downloading or streaming).

7.3

By accepting the General Terms and Conditions, you acknowledge and agree that the right of withdrawal does not apply to digital content delivered in any other way than on a movable medium.

7.4

In connection with ordering a product for which the right of withdrawal does not apply, you will receive information.

7.5

If you wish to use the right of withdrawal, you must, before the end of the withdrawal period, send a clear message to Yellow Wagtail Wenche Benedicte Lyche via lychewenche@gmail.com. In the message, you must state your name, your address and other relevant information, for example the order reference, invoice number and the name of the product. You can use the standard form for the right of withdrawal issued by the Ministry for Children, Equality and Inclusion, see link here.

7.6

If you exercise your right of withdrawal, you must pay for the return shipping costs and are responsible for the condition of the product after you receive the product and during the return shipment. The product must be returned within 14 days from the date Yellow Wagtail Wenche Benedicte Lyche received notification that you exercise the right of withdrawal. The product must be sent well-packed, in good condition, and in packaging that can withstand the post. Any returns must be returned to Yellow Wagtail Wenche Benedicte Lyche in accordance with the methods and instructions provided on the Website, which you can find here.

7.7

If you use the right of withdrawal, Yellow Wagtail Wenche Benedicte Lyche shall refund the amount you have paid for the product including shipping costs to you. Any additional shipping costs due to you choosing a different delivery than the standard delivery Yellow Wagtail Wenche Benedicte Lyche offers are excluded from the refund. When returning part of an order, shipping costs will not be refunded. Yellow Wagtail Wenche Benedicte Lyche has the right to deduct an amount from the amount to be refunded corresponding to the decrease in value for the product compared to the product's original value, if and to the extent that such decrease in value is due to you having handled the product beyond what is needed to determine its function or characteristics.

8. WARRANTY AND COMPLAINT

8.1

Some of Yellow Wagtail Wenche Benedicte Lyche's products may have a guarantee. You can find the warranty period and special warranty conditions for the respective product on the website or in these terms and conditions. The warranty on goods only covers faults or defects that are due to manufacturing defects, and thus not faults that occur during or after the product's function and appearance have been changed, such as rebuilding, upgrading or other configuration of the product. Your order confirmation is valid as a guarantee certificate.

8.2

The right of complaint covers goods that are faulty in accordance with the Consumer Act. If you discover that the item is defective when you receive your order, you must contact Yellow Wagtail Wenche Benedicte Lyche as soon as possible, but no later than 14 days after you receive your order. Get in touch via e-mail at lychewenche@gmail.com. Complaints made within two months after you discovered the fault are always considered to have been reported in time. You have a 2-year right to complain about goods purchased on the website. If you yourself are responsible for the product being defective, you do not have the right to file a complaint.

8.3

Yellow Wagtail Wenche Benedicte Lyche is responsible for the return shipping cost on approved claims.

8.4

When the claimed product is returned and the claim is approved, Yellow Wagtail Wenche Benedicte Lyche will compensate you in accordance with current consumer legislation. Yellow Wagtail Wenche Benedicte Lyche does its best to ensure that this will happen within 30 days of receiving the complaint, but it may take longer depending on the nature of the item. Yellow Wagtail Wenche Benedicte Lyche reserves the right to reject a complaint if it turns out that the product does not have a fault that is covered by the Consumer Act. In the case of complaints, Yellow Wagtail Wenche Benedicte Lyche follows the official guidelines found at https://www.forburkerradet.no.

9. WARRANTY AND COMPLAINTS

9.1

Some of Yellow Wagtail Wenche Benedicte Lyche products may be subject to guarantees. Information on any warranty period and special provisions on warranties for each product are set out on the Website or in these General Terms and Conditions. Warranties for products shall only cover original manufacturing defects and, consequently, not possible faults arising from or after possible, individual changes to the product's function and appearance, for example rebuilding, upgrading or other configuration of the product. The customer's order confirmation establishes the warranty certificate.

9.2

The right to complain applies to goods that are defective in accordance with the applicable consumer legislation. If you discover that the item is defective immediately after you have received it, you must contact Yellow Wagtail Wenche Benedicte Lyche by e-mail - lychewenche@gmail.com. Write to us within 14 days of receipt. Complaints that are reported within two months from when you discovered the error are considered to have been reported in time. You have the right to make a complaint about products purchased on the Website, within 2 years of receiving the product, or within five years if the product is intended to last significantly longer than two years in normal use.

9.3

Yellow Wagtail Wenche Benedicte Lyche shall bear the costs of return shipping for any approved complaints.

9.4

As soon as a product about which a complaint has been lodged is returned and the complaint is accepted, Yellow Wagtail Wenche Benedicte Lyche shall refund you in accordance with current consumer protection legislation. Yellow Wagtail Wenche Benedicte Lyche endeavors to do this within 30 days after Yellow Wagtail Wenche Benedicte Lyche has received the complaint, but this may be delayed depending on the type of product. Yellow Wagtail Wenche Benedicte Lyche reserves the right to reject any complaint if the product, according to current consumer protection legislation, turns out not to be defective. In connection with complaints, Yellow Wagtail Wenche Benedicte Lyche complies with the guidelines given by the Consumer Complaint Committee.

10. LINKS

Yellow Wagtail Wenche Benedicte Lyche shall be able to provide links to other websites outside Yellow Wagtail Wenche Benedicte Lyche's control and websites outside Yellow Wagtail Wenche Benedicte Lyche's control shall be able to provide links to this Website. Although Yellow Wagtail Wenche Benedicte Lyche endeavors to ensure that Yellow Wagtail Wenche Benedicte Lyche only provides links to websites that use similar personal information and security provisions to Yellow Wagtail Wenche Benedicte Lyche's Privacy Policy, Yellow Wagtail Wenche Benedicte Lyche is not responsible for possible protection or confidentiality regarding information or personal data you provide on other websites. You should exercise caution and read the privacy policy applicable to that website.

11. FORCE MAJEURE

Yellow Wagtail Wenche Benedicte Lyche is not responsible for any delays caused by circumstances beyond Yellow Wagtail Wenche Benedicte Lyche's control, for example general labor disputes, acts of war, fire, lightning, terrorist attacks, changed regulations from the authorities, technical problems, defects in power/telecommunications/computer communications or other communication and defects or delays in the service from subcontractors due to conditions as mentioned above. Such conditions shall lead to exceptions from compensation and other measures. If such a situation were to arise, Yellow Wagtail Wenche Benedicte Lyche must inform you of the situation. If the situation has lasted for more than two months, both you and Yellow Wagtail Wenche Benedicte Lyche have the right to cancel the purchase with immediate effect.

12. CHANGES IN THE GENERAL TERMS

Yellow Wagtail Wenche Benedicte Lyche reserves the right to change these General Terms and Conditions at any time. Any changes to these General Terms and Conditions shall on published on the Website. Changes will apply as soon as you have accepted the General Terms and Conditions (in connection with a new purchase, or while he/she is viewing the Website), possibly 30 days after Yellow Wagtail Wenche Benedicte Lyche has informed you of the changes. But Yellow Wagtail Wenche Benedicte Lyche recommends that you regularly keep up-to-date on the Website to become aware of possible changes to the General Terms and Conditions.

13. EXCLUSION

If a competent court, authority or arbitral tribunal deems any provision of this Agreement invalid or unenforceable, the remainder of that provision and all other provisions shall remain valid and enforceable to the extent permitted by applicable law. Any provisions determined to be invalid or unenforceable shall be replaced with relevant legal guidance and advice.

14. APPLICABLE LAW AND DISPUTE RESOLUTIONS

14.1

Any dispute that may arise must be resolved amicably through discussions with Yellow Wagtail Wenche Benedicte Lyche customer service. If an amicable solution cannot be achieved, Yellow Wagtail Wenche Benedicte Lyche shall comply with the decisions of the Consumer Complaint Committee or similar authorities in other European countries.

14.2

Any dispute regarding the interpretation or application of these General Terms and Conditions shall be governed by and interpreted in accordance with Norwegian legislation and shall be decided exclusively by the courts in Norway.

___________________

These terms and conditions were established by Yellow Wagtail Wenche Benedicte Lyche on 22/5/23

Yellow Wagtail Wenche Benedicte Lyche contact details:

Company number: 917 288 437

Address: Lynnebakka 243, 2750 GRAN

E-mail: lychewenche@gmail.com